1. Refund Policy Overview:
Thank you for choosing PWORLD. We strive to ensure that our customers are satisfied with our products/services. This Refund Policy outlines the circumstances under which refunds may be granted.
2. Eligibility for Refunds:
Digital Products/Services: Due to the nature of digital products/services, refunds are generally not provided unless there are technical issues that we are unable to resolve.
Physical Products: If you receive a damaged or defective physical product, please contact us within 7 days of receiving the item to be eligible for a refund or replacement.
3. Requesting a Refund:
To request a refund, please contact our customer support team at firstname.lastname@example.org within the specified time frame for your product/service.
Clearly explain the reason for your refund request and provide any supporting documentation, such as images of damaged products.
4. Refund Processing:
Once your refund request is received and approved, we will initiate the refund to your original method of payment.
Refunds may take 5-10 business days to process, depending on your payment provider.
Custom Orders: Refunds are generally not available for custom-made or personalized orders.
Downloadable Software: Refunds for downloadable software may be considered on a case-by-case basis if technical issues cannot be resolved.
6. Cancelled Services:
For subscription-based services, customers may cancel their subscription at any time, and no further charges will be incurred. However, no refunds will be provided for the remaining period of the subscription.
7. Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact us at email@example.com.
Effective Date: 04, April 2022